TERMS AND CONDITIONS FOR THE WEB SHOP VESNA’S NATURALS

GENERAL CONDITIONS

The holder of all rights to the internet domain www.vesnasnaturals.com is the OPG Vesna Thiele which is registered in Croatia. By using the services offered by the Web Shop Vesna’s Naturals a user / customer agrees at any time with the Conditions of Purchase (hereinafter: Terms) of the OPG Vesna Thiele (which are described here) and that they fully understand and accept them. These Terms apply to the rights and obligations relating to the purchase of products via the Web Shop Vesna’s Naturals, and the rights and obligations arising while conducting online purchases (hereinafter referred to as the Agreement) between a customer and the Web Shop Vesna’s Naturals.

The service provider via the Web Shop Vesna’s Naturals is the Croatian OPG Vesna Thiele, registered at Michele della Vedova 98, 52216 Galižana, Croatia. OIB: 40756955406, UINAH: 231,672

These Terms are acquainting a customer with the conditions of sale. They should be checked regularly in order to be aware of the rights and obligations a customer has. The OPG Vesna Thiele reserves the right to modify these Terms without prior notice, and will not be responsible for any consequences arising from such changes. These changes come into force when published on this website.

The OPG Vesna Thiele reserves the right to discontinue services and to modify any content offered as well as any other services and sub-pages that are part of the Web Shop Vesna’s Naturals at any time without prior notice and will not be responsible for any consequences arising from such changes. These changes come into force when published on this website. Also, the OPG Vesna Thiele reserves the right to change, restrict or terminate the products and the services offered by the Web Shop Vesna’s Naturals at any time without prior notice, including partially or completely restricting access to providing certain services to users who violate provisions of these Terms and General Conditions.

The right of using the Web Shop Vesna’s Naturals shall be granted only to adults. Use of the Web Shop Vesna’s Naturals by minors is not allowed, and the parents and / or guardians are required to pay attention to this, otherwise they assume all rights and obligations resulting from such use, and the OPG Vesna Thiele will not be responsible for any consequences of such use. Purchasing products or services offered by the domain www.vesnasnaturals.com in the name of or on behalf of a minor or a person incapable of conducting such business must be conducted by their legal representatives.

The Web Shop Vesna’s Naturals (and / or the OPG Vesna Thiele) fully disclaims any responsibility for the accuracy and / or completeness of any information and content contained on the domain www.vesnasnaturals.com. The Web Shop Vesna’s Naturals reserves the right to mistakes in the description and illustration of products and services.

Pictures of products shown by the Web Shop Vesna’s Naturals are illustrative only and do not have to match the actual appearance of a product, and a customer of such products can not complain about this. The Web Shop Vesna’s Naturals will attempt to publish accurate and current information on the website www.www.vesnasnaturals.com but does not assume responsibility for the accuracy and completeness.

ONLINE SHOPPING VIA THE WEB SHOP VESNA’S NATURALS

CONCLUSION AND TERMINATION OF SALES

The Terms and Conditions of Sale provide information about the conditions underlying the offer made by the OPG Vesna Thiele. Upon registering on the website www.www.vesnasnaturals.com and / or placing an order, a user accepts these Terms which constitute a contract between the user of the web site and the OPG Vesna Thiele providing products and services according to the conditions of sale set forth in these Terms.

By registering with the Web Shop Vesna’s Naturals and / or its newsletter, the user gives consent to the OPG Vesna Thiele to promote products and services via e-mail which can inform about changes or additions to the content pages, discounts, promotions, products or changes of services offered. The user may at any time reconsider these Terms and unsubscribe from the list of recipients of the newsletter.

The purpose of entering into this agreement is to purchase selected products and / or services via the Web Shop Vesna’s Naturals offered by the OPG Vesna Thiele in exchange for payment for the selected products and / or services. The agreement is concluded online (i.e. remotely) via the Internet. After a successful registration with the Web Shop Vesna’s Naturals (correctly completing all the required information) via e-mail, a registered user will be notified of the successful registration. Products which can be purchased via www.vesnasnaturals.com are listed together with their product specification and prices. Delivery charges and other conditions are listed in the section “delivery”.

Before the conclusion of an agreement a user has the option to review the Terms by clicking on the box “Terms”. They come into force and shall be binding from the moment the customer accepts the offer made by the OPG Vesna Thiele in one of the following ways:

– Selecting payment and completing an order as a registered user of the Web Shop Vesna’s Naturals,

– Selecting payment and completing an order as a guest user of the Web Shop Vesna’s Naturals,

– Selecting payment and completing or modifying an order via telephone at 00 385 99 288 3388 from Monday to Friday between 9-11 a.m. (other queries may be sent via e-mail to info@vesnasnaturals.com).

In the process of registration a user creates a user account and is required to choose a user name and a security password as well as provide a valid e-mail address. All data required for registration or to create a user account must be true and it is expressly prohibited to use another person’s data.

A user may only register or create an account for one person and is not allowed to transmit information about their registration or account to third parties. A user is obliged to keep information about their security password and account confidential. It is not permissible to use someone else’s registration or account.

In case of violation of the provisions of the Terms of this chapter, the OPG Vesna Thiele reserves the right, based on discretion, to cancel a registration or a user account without any compensation of any cost or damage.

The user agreement takes effect when the user accepts the offer for the conclusion of the agreement. The sales contract between the customer and the OPG Vesna Thiele takes effect at the time of the payment for products and / or services.

A registered user who wishes to exercise the right to unilaterally terminate a user agreement and / or purchase of products and / or services must notify the OPG Vesna Thiele about his decision to do so before the deadline set forth in the user agreement and / or purchase agreement, by sending an unambiguous statement either by mail to OPG Vesna Thiele, Michele della Vedova 98, 52216 Galižana, Croatia, or by e-mail to info@vesnasnaturals.com, listing the name, address, phone number or email address, order number and / or invoice. In this case the OPG Vesna Thiele will submit a receipt notice of the unilateral termination by e-mail. The deadline for a unilateral termination of an agreement is 14 (fourteen) days from the date of the registration or purchase of the buyer (or a third party designated by the customer).

If a user unilaterally terminates the use agreement and / or purchase agreement, the OPG Vesna Thiele will refund the money received, including the costs of delivery, without delay, and no later than fourteen (14) days after the OPG Vesna Thiele or the Web Shop Vesna’s Naturals received the unilateral termination. Refunds will be made in the same way that the user used to pay for the products and / or services. Refunds by OPG Vesna Thiele for products ordered will be executed only after the goods have been returned or after having received proof in writing that the goods were indeed sent back.

A customer wishing a refund is required to return the products to the OPG Vesna Thiele, Michele della Vedova 98, 52216 Galižana, Croatia, without undue delay, and in any event not later than 14 (fourteen) days from the date the customer sent the request to unilaterally terminate the agreement to the OPG Vesna Thiele or to the web shop Vesna’s Naturals. The costs of returning the goods to the OPG Vesna Thiele need to be covered by the customer. The customer is also liable for any impairment of the goods as a result of improper handling.

CONDITIONS OF PURCHASE

The main characteristics of a product (such as the composition and size) as well as its price and special discounts and the methods of payment and delivery are described for each product. The total product price, including the amount of VAT (if applicable) and the cost of delivery, are visible in the shopping cart before the conclusion of the order. The cost of delivery can be seen also in other parts of the site. All information about the purchase made by electronic order shall be delivered to the customer’s e-mail address specified in the registration process / order form or shopping cart. All prices are in Croatian kuna (HRK) since the OPG Vesna Thiele is registered in Croatia. The OPG Vesna Thiele is not in the Croatian VAT system.

The OPG Vesna Thiele treats the selected products in the basket of a registered or unregistered users as an order and reserves the right to terminate an order if indicated. In case of the cancellation of an order, officials representing the Web Shop Vesna’s Naturals will state the grounds of the cancellation by contacting the customer of that order by e-mail or phone.

If a buyer does not receive notice of the order confirmation, there is a possibility that an incorrect e-mail address was entered by the customer. In this case the customer can contact the Web Shop Vesna’s Naturals by e-mail at info@vesnasnaturals.com or by phone at 00 385 99 288 3388 from Monday to Friday from 9-11 a.m. to verify that the order has been received.

At the time of ordering products offered, the user / customer agrees to the Terms of purchase and confirms that before signing the contract the customer took note of the information posted on the domain www.vesnasnaturals.com and its subpages, ie: company name, identification number and registered office of the Merchant, ways they can express their objections, information about products that are offered, as well as their name, the properties and the prices of the products, including all taxes and other charges, information on the cost of delivery of products as well as information on the payment methods, and the method and delivery of products.

The Web Shop Vesna’s Naturals (OPG Vesna Thiele) is required to deliver to the user / buyer a confirmation of a purchase as soon as possible, no later than at the time of product delivery. Agreeing to these Terms, the user / customer agrees that the confirmation notice can be delivered by e-mail at the e-mail address that a customer specified when placing their order.

PAYMENT

Payment of products and shipping can be done in the following ways (this section refers to products ordered within Croatia – pklease contact us for orders from other countries):

a) Payment on delivery – products can be paid after delivery by Express courier service. Payment is by cash only.

b) Payment slip – products can be paid by money order from all banks, FINA and / or the offices of the Croatian Post. After confirming an order, the Web Shop Vesna’s Naturals provides by e-mail the information needed for the payment slip. All data must be accurately entered in the general payment form and the payment made within 7 days.

c) Payment via internet banking – products can be paid for via internet banking by any bank which is open to the possibility of such payment method. After confirming an order, the Web Shop Vesna’s Naturals forwards all the necessary information to make the payment by e-mail.

d) Cash receipt –  Payment received on the account of the OPG Vesna Thiele. A cash receipt on the account of the company OPG Vesna Thiele is visible the next business day or within 24 hours of payment. Payments by the Buyer made on a Friday are usually visible on Monday, when the products are sent by courier service.

PRICES AND TERMS OF DELIVERY

The cost of shipping products is calculated automatically when purchasing products, and the electronic system of the Web Shop Vesna’s Naturals then issues an invoice showing the price of products purchased and the price of delivery. The shipping cost is the amount shown separately in the basket below the price of one or more products ordered and is a fixed amount of 25.00 Croatian Kuna. The price of delivery is the same as for the whole area is quite impressive the Croatian regardless of weight, volume or the customer’s address. For the amount of orders over £ 500.00 Shipping is FREE. Delivery of products which are in stock within Croatia is 3 working days from the receipt of a cash payment on the bank account of the OPG Vesna Thiele.

If the OPG Vesna Thiele is unable to deliver a product ordered, it will contact the customer by telephone or e-mail to discuss a possible exchange of products or a cancellation of the ordered products. All other ordered products which can be delivered will be supplied.

The cost of delivery is charged during the calculation of the cost of the order. All products are delivered in Croatia within 3 working days (except for delivery to the Croatian islands) from the receipt of cash payment on the bank account of the OPG Vesna Thiele.

REFUNDS

Returns, complaints and replacements

In order to get a product(s) replaced a customer needs to send them to the address of the OPG Vesna Thiele at their own expense along with a copy of the original invoice. The returned product(s) will then be reviewed by staff of the OPG Vesna Thiele. If it is determined that the product(s) is (are) indeed defective, it (they) will be replaced by the same product or, where this is not possible, by a similar product of the same or similar value.

Products are packaged in a way that they will not get damaged during normal transport / delivery. A buyer is obliged to examine a package upon receipt. If the packaging material has visible damage / deficiencies, it is recommended that the buyer refuses to receive the package since there it could be that the product(s) contained in the package have been damaged during transport / delivery. By refusing the receipt of delivery, the delivery company returns the shipment to the OPG Vesna Thiele, noting that the consignment has been damaged.

Complaints related to product defects and all other complaints may be lodged in writing to the email address: info@vesnasnaturals.com or in writing to: OPG Vesna Thiele, Michele della Vedova 98, 52216 Galžana, Croatia.

In the case of a justified complaint an order may be cancelled and a refund issued or a replacement product sent. In case of damage and / or malfunction of products delivered, customers can return the item to the address specified above where the claim will be investigated. If after careful review it has been determined that the product was intentionally damaged or damaged by some accidental mechanical process, or damaged due to negligence which happened after a product was sent to the customer, the complaint will be denied or at least challenged and the customer will be informed accordingly.

The product that is being returned must have the original label and declaration of the ingredients made by Vesna’s Naturals, and must be presented along with a copy of the original invoice. If it is determined that the complaint is valid, the product will be replaced free of charge or the OPG Vesna Thiele will return the money.

Address for returns and complaints:

OPG Vesna Thiele
Michele della Vedova 98
52216 Galžana
Croatia
E-mail: info@vesnasnaturals.com
Phone 00385 99 288 3388 (Monday to Friday from 9 to 11 hours.) 

3. DATA PROTECTION

The Web Shop Vesna’s Naturals (OPG Vesna Thiele) will respect the anonymity and privacy of its users / customers. All information will be used and processed solely for the purposes specified by these Terms. The Web Shop Vesna’s Naturals (OPG Vesna Thiele) can collect personal data, such as the name, address, the national identification number, telephone number or e-mail address only if the user / customer voluntarily submits this daTa to the Web Shop Vesna’s Naturals. The Web Shop Vesna’s Naturals (OPG Vesna Thiele) shall not be liable on any basis for any damages that may result from improper or unauthorized handling of user daTa which are not the domain of the Web Shop Vesna’s Naturals (OPG Vesna Thiele). If the user suspects an unauthorized use of their data they need to promptly notify THE Web Shop Vesna’s Naturals (OPG Vesna Thiele) at the following e-mail address: info@vesnasnaturals.com.

The Web Shop Vesna’s Naturals will use the information provided by the user / customer solely for the purpose to fulfil the contractual obligations and to have a better insight and understanding of the individual needs and requirements of the users of the Web Shop Vesna’s Naturals and to improve the quality of the services offered by the Web Shop Vesna’s Naturals. The Web Shop Vesna’s Naturals (OPG Vesna Thiele) collects and processes data about users that relate to how the use the Web Shop Vesna’s Naturals without disclosing the identity of the user and / or personal data that would allow the disclosure of the identity of a user.

These Terms are published on www.vesnasnaturals.com on 01:11.2016.